New Voice?
Incident #: Date of Incident: 7/25/2011 Issuing Officer: AC Schaeffer
Narrative:
If you are an avid listener to SFD scanner radio traffic, you may have noticed a significant change to the familiar voice this morning. The Combined Communications Center is currently testing a "quick dispatch" procedure which utilizes an automated voice in lieu of the on-duty dispatcher's voice-allowing the dispatcher to remain on the phone with the caller (uninterrupted) while the call is being dispatched. The new in-house procedure and accompanied technology developed by Locution Systems, Inc. is expected to decrease the amount of time processing the call and getting field units en route to incidents quicker. The goal is to process and dispatch 90% of the incidents within one minute of receipt in Fire Dispatch. The Combined Communication Center dispatches emergency Fire/EMS incidents for all Spokane County Fire Districts and Cities with exception of Fairchild AFB. The test is expected to run today through Friday, July 29.
Cause:
N/A
Damage:
N/A
End Of Release For more information on this release please call (509) 625-7002
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